Coronavirus Update

This page will be updated regularly with our response to the Coronavirus situation. Last update: 1st April 2020 at 9.45am


Wednesday 1st April 9.45am

Update for Plymouth Homes Lettings Department

We have been receiving a high volume of interest on our properties that are available for let. We are very sorry that we are not able to arrange viewings at the property this includes virtual viewings. Unless you are a key worker or require emergency accommodation that the current restrictions allow, we are not able to support any house moves until further notice. We would like to take this opportunity to thank you for your enquiries and we will log your interest so we can arrange for you to view when the restrictions have been lifted.

General enquiries

Lettings Director Jacqui is working from home and is contactable by email jacqui@plymouthhomes.co.uk or if the matter is more urgent please call Jacqui on 07551206149. If Jacqui is unable to answer, please leave a message and she will respond as soon as the message has been heard.

Accounts for Landlords and Renters

Liane is also working from home and is contactable on liane@plymouthhomes.co.uk. Liane’s hours are Monday, Wednesday, Friday 8.30 – 4.30 Tuesday and Thursdays 8.30 -10.00

Maintenance/Emergencies

We are only able to deal with emergency repairs at this moment in time if you have an emergency please contact Jacqui on 07551206149. Otherwise please use Posidacious to log general repairs and we will arrange for this to be attended when the restrictions have been listed.

Thank you to everyone who has read this update. Please continue to keep safe and well as we look forward to catching up with you all soon.


Monday 30th March 5.00pm

It has come to light that as calls are diverted to my mobile the line goes very quiet (no ring tone) and you may think you have been cut off. Please be patient, the call is diverting, it just takes a while. Our phone company are looking into this but didn't seem overly positive that they will be able to change it! Many thanks, Ian


Wednesday 25th March 2020 - 12.45pm

We are now up and running with our calls diverting to my mobile. If you call our sales department (option 1) and I am on the phone you will be diverted to my mobile answerphone. Please leave a message to include your telephone number so I can call you back. Unfortunately when a call comes through it does not show the callers name or telephone number, so I will not be able to return your call unless you leave me a message. Many thanks, Ian.


Tuesday 24th March 2020 - 11.45am

Further to the Government’s announcement last night, I will be temporarily closing our offices with immediate effect. I fully support the Government’s stance and strongly believe everybody has a vital role to play in beating COVID-19.

Although our offices are closed I will be running Plymouth Homes from my home and will remain available for all our clients throughout this necessary closure. Our main telephone number 01752 514500 (option 1) will be diverted to my mobile phone, our lettings enquiries (option 2) will be monitored by our Lettings Director, Jacqui Courtier and any enquiries with regard to properties that are currently sold subject to contract (option 3) will be diverted to Steven Albon, our Sales Progression Manager. I will also monitor and reply to all emails. Please see specific details below for rental enquiries.

We will naturally not be arranging viewings on properties and any enquiries that we receive will logged so we can book them in when the restrictions are eased. I would also strongly recommend that unless sellers’ decide completely against selling their home, we continue to market throughout this period. With everybody at home I expect the traffic to property websites to dramatically increase over the coming weeks. Although we cannot show properties to prospective buyers at this time, we can retain the details and book viewings when appropriate.

During this period of office closure I will not be disturbing clients unless absolutely necessary. However, I am available to you should you wish to discuss any aspect of moving home. Although our office has many incoming lines, I only have one mobile so if you struggle to contact me please leave a message and I will come back to you as soon as possible.

Please stay safe,  

Ian Mitchell
Director


Monday 23rd March 3.20pm

Today I have taken the difficult decision that Plymouth Homes Staff will not attend any appointments after Tuesday 24th March 2020. My reasons are primarily to protect my valued team from preventable exposure to COVID-19. I am also keen to support the Government’s clear instructions that all unnecessary contact should be avoided. For now our offices will remain staffed so we can continue to respond to all queries by both email and telephone.

If you are currently in the process of buying a property from us or selling a property that is under offer, my colleague Steven Albon is looking after your property transaction. In line with Government guidelines he is working from home so his contact details have changed slightly. You can email him at steven@plymouthhomes.co.uk, call him on 01752 514500 and pressing option 3, skype call by searching Plymouth Homes or facetime call at stevenplymouthhomes@yahoo.com. Our office phones are set up to handle many calls simultaneously, but Steven only has one line at home. We therefore request that wherever possible you use email as your primary means of contact.

Whilst our offices remain open we can still offer general buying and selling advice, book viewings on properties where the owners are happy to show you around themselves, negotiate offers and instruct solicitors.

Our lettings team remain available to help all landlords and tenants. They can be contacted in the usual way on 01752 514500 (option 2) or lettings@plymouthhomes.co.uk

Thank you for your understanding,

With best wishes,


 

Ian Mitchell
Company Director


Thursday 19th March at 4.55pm

With regards to the current situation with Covid-19 we would like to keep you up to date with our current situation and working policy.

We are a local independent business and our focus still remains, as much as possible, on 'Business as Usual' and providing as much of an uninterrupted service as possible for all our clients. We will remain diligent and responsive to government recommendations and guidance.

Whilst our office continues to trade as normal we would ask that any visitors to our office assist us in protecting both you as a visitor and all our staff.

If you feel you have been in contact with someone who may be infected with the Coronavirus, we would ask that you contact us by telephone or email and DO NOT visit our office.

We will look to keep, as recommended, a sensible amount of social distancing. We have hand sanitiser available for visiting clients and all our staff are required to wash their hands regularly in addition to every time they enter the office. We are also disinfecting all hard surfaces and door handles in the office on an hourly basis.

Whilst we are able to work from our office, we will continue to welcome you to our premises, and will keep you posted if there is any change to this situation.

We are asking those requesting viewings or valuation appointments to confirm if anyone in their party is displaying symptoms of the coronavirus. In order to protect ourselves, our clients and their families we are afraid that we will be unable to accommodate these clients.

We respect our client’s wishes and if you have any special requests during this current Covid 19 (Coronavirus) situation please do not hesitate to contact us on 01752 514500 or email info@plymouthhomes.co.uk

Thank you for your understanding whilst we all deal with this outbreak. Until this situation is over all the team at Plymouth Homes Estate Agents hopes everybody remains well and stays safe during this period.