Sales Privacy and Fair Processing Statement

We process data in accordance with the lawful processing basis as detailed below:


The information we hold on clients as a necessity for the performance of a contract is as follows:

Vendors
 This includes: Full names, date of birth, home address, property address, email addresses and telephone numbers.
Purchasers
Personal data required for us to perform out contract with you. This includes: Full names, address, email address and telephone numbers.
This information will be held for 6 years following the end of our business relationship.


The information we hold on clients for compliance with a legal obligation is as follows:

Anti-Money Laundering Regulations

Vendors
Anti-Money Laundering regulations require us to hold copies of your address and identity documents. This may be (but not exclusively) a copy of your passport, driving licence or a utility bill. This information will be held for 5 years following the end of our business relationship.
Purchasers
Anti-Money Laundering regulations require us to hold copies of your address and identity documents. This may be (but not exclusively) a copy of your passport, driving licence or a utility bill. This information will be held for 5 years following the end of our business relationship.


The information we hold on clients to protect the legitimate interests of a data subject or another person is as follows:

None

Special Category Data

We do not hold special category data (previously known as sensitive data) for any clients.

Consent of the Data Subject

We request consent of the data subject when data is processed for the means of marketing. This consent will be specifically requested on an ‘opt in’ basis only. Where consent to process data is requested we are making the data subject aware that:
  • The data controller is Plymouth Homes Limited.
  • The purpose of the data processing will be to make clients aware of suitable properties available for sale.
  • The personal data we collect will be name, address, telephone number and email address.
  • You can withdraw consent for your data to be used at any time. You can opt at any time out by contacting us on (01752) 514500 or emailing info@plymouthhomes.co.uk
  • No automated decisions will be made using this data.
  • This data will not be shared with other organisation for the purposes of marketing.

Soft ‘Opt In’ Marketing

Where a data subject has willingly provided their personal data when enquiring about properties we market for sale, in accordance with the ‘soft opt in’ marketing option, we may provide details of similar properties. If processing data for this purpose we are making the data subject aware that:
  • The data controller is Plymouth Homes Limited.
  • The purpose of the data processing will be to make clients aware of suitable properties available for sale.
  • The personal data we collect will be name, address, telephone number and email address.
  • You can withdraw consent for your data to be used at any time. You can opt at any time out by contacting us on (01752) 514500 or emailing info@plymouthhomes.co.uk
  • No automated decisions will be made using this data.
  • This data will not be shared with other organisation for the purposes of marketing.

Who We Share Your Personal Data With.

In order to effectively manage a sale/purchase, we will share some personal data with third parties. 
These are detailed as follows:

For Sale Board Contractor
Our board contractor who will be provided with your address for the purpose of erecting and removing a ‘for sale’ board (if required).
Estate Agency Software
Our software provider has no reason to access or use your data but they do have access to our databases for the purposes of maintaining and managing our software. Data is securely stored on the servers in our office.
Solicitor Quotations
If you request quotes from a solicitor on our recommended panel we will pass your contact details, to include name, address, telephone number and email to selected firms so they can prepare a no obligation quote for you. We will only pass your details if you specifically agree to or request this service.
Solicitors
If you agree to buy or sell a property with Plymouth Homes we will send a general notice to the buyer and seller’s solicitors with the name of both the buyer and seller. No other personal data will be shared.
Mortgage Advisors
If you request quotes from a mortgage advisor on our recommended panel we will pass your contact details, to include name, address, telephone number and email to selected firms so they can prepare a no obligation quote for you. We will only pass your details if you specifically agree to or request this service.
Surveying Firms
If you sell your property with us we may pass your name and telephone number to your buyers surveying company so they can contact you to arrange an appointment for the survey.
Other Estate Agents
If you are involved in a ‘chain’ we share information with other estate agents in your chain about the progress being made with your sale/purchase
Corporate Vendors
Some corporate vendors like to speak to the buyer of a property prior to accepting their offer. We will only pass a buyers’ contact details to them once we have obtained the buyers’ consent.
Website Design And Hosting
Design UNLTD host and maintain our website. Its hosted on a secure server with a SSL certificate. They have access to the user data submitted through our Property Alerts feature, but only for reasons of development and maintenance.